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ORDERING

1.  Is your site secure for taking orders?

Yes, we use PayPal; who provides a secure checkout site for maximum security when your provide your personal payment, and address information.  We do not process your credit card orders directly; PayPal provides this as a service to us.  For safety reasons, do not e-mail us any credit card information; this will only be required on the secure ordering page.

2.  What forms of payment do you accept?

Through PayPal, we accept all major credit cards, as well as direct payment from your own PayPal account.  You do not have to have an account with PayPal, but still be able to pay by credit card.  You can mail a cheque but please contact us first for our mailing address.  The mosaic will be printed and shipped only after your cheque has been deposted and the funds clear our bank account.

3.  What if I do not have an account with PayPal?

You can still pay by credit card on the secure checkout site screen.  At the checkout screen, under the heading "If you do not currently have a PayPal account, click here"; click on that button and continue to enter your shipping and payment information.

4.  How long does it take to process my order?

After receiving your photographs, it will take 1 or 2 days to create your custom mosaic.  When ready, a preview image of the mosaic will be e-mailed to you for approval.  If you are satisfied with the image, proceed to our order page and purchase your custom order.  It will then take approximately 2-3 days to print and ship out your order.  An e-mail will be sent to you as soon as your order ships.  Shipping time will vary depending on your location, and how you would like your order shipped (air/ground, standard/expedited).

5.  How much will it cost to ship my order?

Shipping and handling costs are calculated for every order.  This way, you are only charged the correct amount instead of paying an inflated "flat fee".  We need your postal code/zip code to calculate an accurate rate.

6.  What if I am not satisfied with the mosaic picture?

To ensure that you are satisfied with the mosaic, we will e-mail you a preview image of the final picture when the mosaic has been created.  If you are satisfied with the image, then place your order under the Order section of our website.  By placing your order, you are indicating that you are satisfied with the mosaic, and you understand the terms of site site; the first term being that all sales are final.  This is a custom product; generally custom items are non-refundable.